Last modified: December 6, 2017
We at Thurst want to create a safe, affirming community for queer people of all genders, to decolonize ourselves, our communities, and the ways people love. Through the Thurst.com website (the “Website”), the mobile application (the “App”), and/or registering a profile to make use of the Thurst.com service (collectively, the “Service”), we hope to help queer cis, trans, non-binary, and gender non-conforming folks meet. In doing that, we want to make sure that every person who uses our Service feels safe, seen, secure, and affirmed. Part of that is making sure we care for and respect your privacy. We hope these policies clarify for you the kinds of personal data we collect, what we use it for, and what your choices are about that data.
We want as many people as possible to find communities and love through our Service, but we have to ask you to not download, register with, or use our Service if you do not agree with these policies.
General Safety Using the Service
Your safety while using Thurst is important; take caution when communicating with people you don’t know who want to meet up. The internet can be a dangerous place, and it’s for someone easy to create a false dating profile. You should also be careful when sharing personal or identifying information with other Thurst users, and you should not include things like your last name, e-mail address, home address, phone number, or place of work on your profile. If anyone pressure you for personal or financial information, you should report it to Thurst immediately. If you do decide to meet another Thurst user in person, you should tell a friend where you’re going, arrange your own transportation, and never agree to be picked up from your home. THURST DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ANY USERS. This means that some users may have criminal backgrounds, which they may choose to disclose or not disclose.
People Under the Age of 18
We know how hard it can be to find love and community when you’re under 18; we’ve all been there. However, to protect the safety of everyone, we restrict use of our services to people age 18 and above. We do not knowingly collect, maintain, or use information from individuals under the age of 18, and if we believe someone under the age of 18 has created an account with Thurst, we will delete that account and associated data. If you are the parent or guardian of a person under 18 who you believe has submitted personal information to us, please contact us immediately at [e-mail address] so we can remove the content and delete the account.
Information We Collect and How We Collect It
We collect information from and about users of our services directly from you when you provide it to us, as well as automatically when you use the services.
In general, we may collect personal information, including sensitive data, and other information. “Personal information” includes individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person. This includes any information, comments, or content (like your photographs or profile) that you choose to provide that may reveal your ethnic identity, nationality, religion, gender identity, or sexual orientation. Once you have provided this kind of sensitive data to the Service, we may collect, use, and disclose the data as permitted by applicable privacy laws, as described below. We may also collect geolocation data through our website or app in order to match you with people in your area.
Information You Provide to Us.
When you download, register with, or use Thurst, we may ask you to provide information that can identify you individually. This includes your name (whether it’s an actual name, a legal name, or a pseudonym), email address, telephone number, photographs, current city, age, interests, gender identity, sexual orientation, relationship interests, and other personal details which you may provide through our form fields, any free-form text in your profile description, and any other identifier by which you may be contacted online or offline. Thurst will also collect location information from your device when you download or use the services in order to match you with other users in your area. If you talk with other Thurst users using our messaging service or contact Thurst for customer service or any other inquiry, you also provide us with the content of those conversations.
We also collect information that is about you but does not individually identify you. This information includes:
- Information that you provide by filling in forms in the services. This could be material you provide when you register, information you post, and information you provide when reporting problems with our services.
- Records and copies of anything you send to us, if you contact us directly, including your identifying information.
- Records and copies of your interactions with other users.
Automatic Information Collection and Tracking.
When you download, access, and use the Thurst website and app, we may automatically collect some information from your browser or device. A partial listing of this kind of data includes:
- Your IP address
- Device ID and type
- Browser type and settings
- Operating system
- Access times
- Geographic location
This kind of data does not contain “content” like what you would post in your profile, and it may be stored indefinitely, though it may also be periodically deleted. Your IP address could potentially be used in conjunction with other data to identify you, but we will not use this data for this purpose. We will collect this kind of information, so if you don’t want us to collect this, you unfortunately cannot use our services.
Cookies & Mobile Device IDs
When you visit our website or use our app, we may assign your device one or more cookies or similar technologies, which can remember and autocomplete your username and/or log you into the service. The cookies may also enable us to automatically collect information about your use of our services, such as time and date of your visits.
Third-Party Information Collection
Thurst takes your privacy and security seriously. The Thurst services rely on third-party application programming interfaces (APIs) to make the services work. What this means is when you send a message through Thurst, that message is transmitted and stored by the third-party API. We use Smooch.io as a messaging service. Smooch is certified under the EU/US Privacy Shield for its protection of user data, and encrypts customer data both in transit and at rest. This means that your messages are stored, encrypted, on Smooch’s servers, and are subject to their privacy policies and protections. Smooch and other APIs are not covered by Thurst’s privacy policies as laid out in this document.
How We Use Information We Collect
We also collect data to enforce security procedures on our services. For example, to reduce the number of fraudulent or fake accounts on our services, we retain information on blocked and banned users, including information on current users’ mobile device IDs. Additionally, users may opt to submit identification forms to Thurst in order to verify their accounts with us. Thurst will destroy and not retain any individual IDs or user-sensitive information we receive for this purpose once the user has been verified.
Will We Share Your Data or Information?
Thurst is for you and for our communities; we will not monetize your identities and experiences. We definitely don’t want to share your data without your permission, and we’re never going to sell your data. However, there may be instances when we have to disclose your data. These include:
- Perhaps obviously, when you give us permission to share it. This includes information you input in your profile, which is viewable by other people using Thurst – part of the profile is to share information and connect you with other people! To share this information, you consent by signing up for the service. However, we will ask for specific consent to share any sensitive personal information. If you select the button to connect with another person, you’ll have the option to chat with that person through a messaging service; the other person will be able to see any information you send to them in the chat.
- When a legitimate legal request demands that we release information. We have to obey legal requests from a government or related to a lawsuit. When we receive requests like this, we’ll only release your personal information if we have a good faith belief that the law requires us to do so. Unless we are not legally allowed to do so, we will make an effort to notify you of any requests involving your account. Nothing in this policy is intended to limit any legal defenses or objections that you may have to a third party’s request to disclose your information.
- When we believe it is necessary to prevent harm. We will only share your information in this way if we have a good faith belief that it is reasonably necessary to protect the rights, property, or safety of you, our other users, our services, Thurst, or the public.
What Can You Do About Our Collection, Use, and Disclosure of Your Information?
You may choose not to provide certain information, especially sensitive information about your identity and your history. That’s completely okay! We want you to feel safe and comfortable using our service, and part of that is allowing you to have control over your profile. At a bare minimum, you will have to provide a username, an e-mail, a phone number, a designated password, and enable location tracking. Our services will not work if you do not enable location tracking.
The Thurst Service may deliver notifications to your phone or mobile device, which you may be able to disable through the “App Settings” tab on your phone. You may also choose to delete or decline cookies through your browser settings, although Thurst cannot guarantee that such settings will prevent cookies from being placed.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into Thurst and visiting your account profile page. You may also request your personal information that we store by emailing email@example.com. We understand that at some point, you may wish to delete your account, and if you request that we delete your account or personal information, we will do so as long as we are able. If you delete your account or personal information, we will not retain your data.
We only keep your information as long as we need it for legitimate business purposes and as permitted by law. We will retain all information that regards logging in, your profile, and web services that we require to make the Service function, and data on blocked users. We do not save messages that you send on our servers; those messages are saved, encrypted, on Smooch’s servers.
How Secure is your Data, Content, and Information?
Thurst takes your safety and security in using our services very seriously. Although we try our best to use secure APIs and procedures, we cannot make your data is totally secure. Certain parts of our identities are particularly sensitive; we want you to build meaningful connections with other individuals and feel empowered to share your story and your intersectional identities with others, but we also want you to be careful sharing personal details, information, conversations, or other communications with others.
If there is a security breach, we will follow proper procedures to notify the appropriate authorities, as well as reaching out to you to clarify which data has been gathered and our own steps to address the breach.
If you have any questions or comments about this policy, we want to hear from you! We want to build our trust and respect with you, the user, and we are always excited and grateful that you are using our tools to help us make a positive change in the world. firstname.lastname@example.org